iSmile Orthodontics - NYC

Kathleen Tapia German 2 months ago

I got my braces done here and they were always so professional. The ONLY concern is that their pricing is very inconsistent. For example, through phone they explained that my permanent retainers on top would be $150, but when I got to the office it was $400. When I questioned the huge gap, their reasoning was “the person who called you doesn’t know our prices”. Not sure what the miscommunication was, but it was definitely unreliable.

Ana 2 months ago

I have been a patient at this clinic for almost two years, and I honestly regret choosing it. The orthodontist is professional and knowledgeable, and I truly appreciate the quality of the treatment. Unfortunately, I cannot say the same about the clinic staff. The atmosphere often feels unprofessional and unwelcoming. Too often, it seems that conversations among staff members take priority over the patients in front of them. After investing thousands of dollars out of pocket, I expected respect, professionalism, and clear communication, but that has not been my experience. I am genuinely surprised by the number of positive reviews because my experience has been very different. I hope the clinic takes patient experience as seriously as it takes the quality of the treatment.

Roselle Jimenez 3 months ago

Since the first day, the attention to detail has been amazing. The staff, the manager and techs have made my som feel comfortable. You come back for follow ups and they are quick and accommodating if by any chance you mixed up your appointments. I specifically go to one on Broadway in Manhattan by Dyckman Street.

Monica Porras a year ago

I brought my daughter to this practice during a very challenging time, and I can honestly say they went above and beyond for us. From the moment we walked in, we felt supported and understood. What truly set them apart was how patient and proactive they were in helping us navigate the complicated insurance process something that had felt overwhelming before. Their compassion, professionalism, and dedication made all the difference for my daughter and me. I’m deeply grateful for the care we received here. Thank you guys

Destiny a year ago

Amazing experience for me and my daughter (new patient). Very understanding and flexible with the rescheduling providing sooner than later appointments. The wait time was slim to none almost. From the front desk staff to the assistants and doctor they all presented a pleasant welcoming approach serving excellent customer service. Happy to have chosen iSmile for my daughter’s orthodontic treatment. I highly recommend this office/team.